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    some forum questions/answers not displaying

    Asked by empower_me on September 18, 2011 at 03:07 AM

    Some of the questions are not displaying eg "Excel Submission Output".

    In IE the screen looks as if it's trying to load, failing and then looping. In Firefox, it's bringing up a login screen (that fails) even though I'm already logged in.

    After the challenges last week, I thought I should report it. Please let me know if you need any more examples.


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    Answered by brx250 on September 18, 2011 at 04:43 AM

    Hi Helen,

    We had to change the DNS IP addresses because of DDoS attacks. The old IP address is probably cached on your end. Until your DNS cache is cleared, you can use www.jotform.net to access your account and to link your forms. And for HTTPS/SSL connections, use https://secure.jotform.com.

    Please let us know of any updates regarding your issue so that we can assist you further. Thank you for your patience.


    Albert  JotForm Support  

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    JotForm Founder

    Answered by aytekin on September 18, 2011 at 04:53 AM

    Exactly where do you get this problem? Can you post the URL of the page?

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    Answered by empower_me on September 18, 2011 at 04:56 AM

    I'll look into the DNS side. In the meantime, the URL is http://www.jotform.com/answers/43797-Excel-Submission-Output

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    Answered by brx250 on September 18, 2011 at 05:10 AM

    Hi there,

    You can use http://www.jotform.net/answers/43797-Excel-Submission-Output instead, as stated above. This should fix your problem. If you have any other questions, please feel free to contact us again.

    Thank you for using JotForm!


    Albert  JotForm Support