Why have you blocked new forms?

  • Profile Image
    LondonFringe
    Asked on October 16, 2014 at 12:44 PM

    I have paid for the upgrade to our jot form account yet you have stopped allowing it to accept new forms? Here's my receipt

     

    Congratulations! Your JotForm account has been upgraded to JotForm Premium Monthly:

    https://www.jotform.com/myaccount/

     

    If you have any questions, please feel free to contact us.https://www.jotform.com/contact/

     

     

    Thank you for choosing JotForm,

     

    JotForm Team

     

    jotform@interlogy.com

     

    Order ID: INT141010-9351-56212

    1

    JotForm Premium Monthly

    US$9.95 Monthly

    https://sites.fastspring.com/interlogy/order/s/INT141010-9351-83231S

    Total: US$9.95

  • Profile Image
    Chardon
    Answered on October 16, 2014 at 01:30 PM

    This is probably better left sending to their support form, not the forums.... I would pull this thread down and go to their contact page. http://www.jotform.com/contact/ and make it a private ticket. 

  • Profile Image
    david
    Answered on October 16, 2014 at 02:40 PM

    Hi,

    I checked our records and you have indeed purchased a "Premium" subscription.  It was, however, not properly applied to your JotForm account.  I went ahead and updated your subscription with the proper JotForm account details and it should now be properly applied.  You should no longer have any issues with your subscription and your forms should once again be active.

    Let us know if there is anything else we can help you with and we will be happy to do so.