What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why have you blocked new forms?

    Asked by LondonFringe on October 16, 2014 at 12:44 PM

    I have paid for the upgrade to our jot form account yet you have stopped allowing it to accept new forms? Here's my receipt

     

    Congratulations! Your JotForm account has been upgraded to JotForm Premium Monthly:

    https://www.jotform.com/myaccount/

     

    If you have any questions, please feel free to contact us.https://www.jotform.com/contact/

     

     

    Thank you for choosing JotForm,

     

    JotForm Team

     

    jotform@interlogy.com

     

    Order ID: INT141010-9351-56212

    1

    JotForm Premium Monthly

    US$9.95 Monthly

    https://sites.fastspring.com/interlogy/order/s/INT141010-9351-83231S

    Total: US$9.95

    new forms JotForm style size table
  • Profile Image

    Answered by Chardon on October 16, 2014 at 01:30 PM

    This is probably better left sending to their support form, not the forums.... I would pull this thread down and go to their contact page. http://www.jotform.com/contact/ and make it a private ticket. 

  • Profile Image
    JotForm Support

    Answered by david on October 16, 2014 at 02:40 PM

    Hi,

    I checked our records and you have indeed purchased a "Premium" subscription.  It was, however, not properly applied to your JotForm account.  I went ahead and updated your subscription with the proper JotForm account details and it should now be properly applied.  You should no longer have any issues with your subscription and your forms should once again be active.

    Let us know if there is anything else we can help you with and we will be happy to do so.