What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account still shows Free when paid via PO

    Asked by uabbass on October 16, 2014 at 01:07 PM

    Hi,

    I received a payment received email but my account shows Free and upgrade need message.  Thank you.

     

    U

    Screenshot
    message my account and email
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    JotForm Support

    Answered by Welvin on October 16, 2014 at 02:22 PM

    Hi Uzma,

    I confirmed that BlueSnap - our payment processor, received your payment via Purchase Order. This is actually a manual process so thanks for letting us know here. Your account is now upgraded to the Economy Plan. Please kindly refresh your browser to see the changes.

    Thank you!

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    Answered by uabbass on October 16, 2014 at 02:37 PM

    Thank You I see the change...