What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I recover submissions that I delete before?

    Asked by Ruta_N on October 16, 2014 at 02:40 PM

    I downloaded all the submissions of a form, and then I deleted them. Now I have problems to see the attached files. What can I do? I need to recover the original submissions.

    Submissions recover submissions attached
  • Profile Image
    JotForm Support

    Answered by Welvin on October 16, 2014 at 03:55 PM

    Hi,

    Unfortunately, there's no way to retrieve the submissions and files once you've purged those from the form. We always recommend downloading first the files before deleting the entire submissions or you can keep it to your form because deleting submissions doesn't reduce your current usage. Keeping it to our servers are safe, we can guarantee you that.

    As for reusing the form, you can clone it and use the cloned version. Here's how: http://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account.

    Would you mind giving us an example file download URL? Also, when was your last date of deleting or purging submissions?

    Thank you!

  • Profile Image

    Answered by Ruta_N on October 17, 2014 at 09:26 AM

    Hi Welvin

    This file is an example: http://www.jotform.com/uploads/Ruta_N/42013761045949/286171657273616886/CEMENTOS%20ARGOS%20-%20RUT%20-%20MARZO%202014.pdf

    I have deleted all the submissions on October 8th.

    So, I don't have chance to recover all this files?

    Thank you

  • Profile Image
    JotForm Support

    Answered by Charlie on October 17, 2014 at 10:46 AM

    Hi,

    Just like what my colleague, Welvin, has mentioned, it is less likely that we can retrieve deleted submissions, that includes attached and uploaded files. But, we will escalate this to our back end team so that they can take a closer look to see if they can do something. Please do take note that we can't guarantee anything, we will notify you when an update is made on this thread.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by liyam on October 17, 2014 at 11:11 PM

    Hello Ruta_N,

    It's not possible to retrieve the data once it gets deleted already. What I can recommend to you to ensure that you have copies of the files sent through your form is to integrate it with Cloud services available for integration with JotForm such as Google Drive or Dropbox.

    Should you have further questions, please do let us know.

    Thanks.