- Ruta_NAsked on October 16, 2014 at 02:40 PM
I downloaded all the submissions of a form, and then I deleted them. Now I have problems to see the attached files. What can I do? I need to recover the original submissions.
- JotForm SupportWelvinAnswered on October 16, 2014 at 03:55 PM
Unfortunately, there's no way to retrieve the submissions and files once you've purged those from the form. We always recommend downloading first the files before deleting the entire submissions or you can keep it to your form because deleting submissions doesn't reduce your current usage. Keeping it to our servers are safe, we can guarantee you that.
As for reusing the form, you can clone it and use the cloned version. Here's how: http://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account.
Would you mind giving us an example file download URL? Also, when was your last date of deleting or purging submissions?
- Ruta_NAnswered on October 17, 2014 at 09:26 AM
I have deleted all the submissions on October 8th.
So, I don't have chance to recover all this files?
- CharlieAnswered on October 17, 2014 at 10:46 AM
Just like what my colleague, Welvin, has mentioned, it is less likely that we can retrieve deleted submissions, that includes attached and uploaded files. But, we will escalate this to our back end team so that they can take a closer look to see if they can do something. Please do take note that we can't guarantee anything, we will notify you when an update is made on this thread.
- JotForm SupportliyamAnswered on October 17, 2014 at 11:11 PM
It's not possible to retrieve the data once it gets deleted already. What I can recommend to you to ensure that you have copies of the files sent through your form is to integrate it with Cloud services available for integration with JotForm such as Google Drive or Dropbox.
Should you have further questions, please do let us know.