What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Two years' worth of submissions that we did not get notified of.

    Asked by Onestop1 on October 16, 2014 at 04:57 PM

    We just discovered two years' worth of submissions that we did not get notified of. Help!

    We just discovered a backlog dated back to April 2013. Notifications are supposed to be sent to brent@brentrandall.com, but that has not been happening. We checked all spam folders, etc. Nada.

    We sent a couple of test submissions today, and they DID trigger notifications, but we are puzzled as to why none of the previous ones did not.

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    JotForm Support

    Answered by Mike_T on October 16, 2014 at 05:54 PM

    Thank you for contacting us.

    I can see some failed email notifications in our email logs. It is probably that your email address was listed in our bounced list. The system thought that your email address is not active or having some issues, so that the messages were not sent.

    Your email address is not listed in our bounced list at the moment, and according to the mail logs, the messages are being sent.

    Please feel free to contact us if you need any further assistance. We will be happy to help.