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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to upgrade a frozen account but cant login because of a forgotten password

    Asked by Katie  on October 17, 2014 at 01:40 AM

    It says no username or email address found when I try to reset the password. 


    I have forgotten the password and the account is frozen because I need to upgrade to a paid version. I cant upgrade because I cant login. Please help asap. please email me.

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    Answered by jedcadorna on October 17, 2014 at 08:48 AM

    I have already responded to your question here http://www.jotform.com/answers/444815-.