Stripe Integration: Coupons can't be fetched from stripe account

For some reason, coupons aren't being fetched from my Stripe account. I have 3 coupons created in my Stripe account but none of them are showing up here. Do you have any idea why this could be?

Hi Priyanka,

Thanks for reaching out to Jotform Support. To fetch the coupons from your stripe account, make sure that you have setup your stripe form in Jotform as explained in this guide about How to Fetch Coupon Codes from Stripe.

Please note that this feature is available based on the Stripe integration you’re using and the Payment Type you choose. For Stripe, you can only fetch the coupons when selling subscriptions. If you want to fetch the coupons when selling products or subscriptions, use Stripe Checkout instead. The feature is unavailable for both Stripe ACH and Stripe ACH Manual.

If the settings are correct, I would recommend to disconnect and connect the Stripe on your form again to see if this makes any difference. If you still unable to fetch the coupons, share the Form URL you are referring to here so we can look into it further and be able to assist you further on this.

As an additional measure, I have cleared the form cache for you to avoid any temporary cache issue.

Give it a try and let us know how it goes.