What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is my form not sending correct information input by the user, when I have it sent to my email?

    Asked by LindaKoshman on September 18, 2011 at 09:45 AM

    My form at:


    does not capture all the information input by the user.


    We have this birthday party form on our website at: www.riversidemusic.com


    Also, when I print it from onscreen, I still do not have the drop downs and check boxes filled in correctly.

    Can you help us to fix the problems with this form please?


    Login on jotform site is: LindaKoshman

    Please reply by email to riversidemusic@cogeco.ca



    Page URL:

  • Profile Image
    JotForm Founder

    Answered by aytekin on September 18, 2011 at 10:58 AM

    When you look at the submissions page on JotForm site, do you see all data? Or is it same as the email? 

    If it has full data, the emails are broken. You need to reset them:

    1. Open your form on the Form Builder

    2. Click on "Setup and Share" tab,

    3. Click on "Email Alerts",

    4. Select "Notification",

    5. Click on "Delete Email" button,

    6. Click on "Email Alerts" again,

    7. Click on "Add New Email" and complete the wizard. 

    If it is missing data just like the emails, then the form is broken:
    1. Delete the existing form code on your site
    2. Get new form code and replace it with that.