Downgrading the account

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    Asked on October 17, 2014 at 08:39 AM

    I'm trying to downgrade the account to the free version - we no longer need to use this system.

    However I keep getting this message when I click on the downgrade button.  

    Your subscription has been scheduled to be cancelled manually.

    Please advise.

    Kind regards

    Iain Perry


  • Profile Image
    Answered on October 17, 2014 at 10:07 AM

    Hello Iain,

    Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own PayPal account. Here are the steps to cancel your subscription :

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription #S-4SE4298281710152M

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!