What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Downgrading the account

    Asked by iainperry on October 17, 2014 at 08:39 AM

    I'm trying to downgrade the account to the free version - we no longer need to use this system.

    However I keep getting this message when I click on the downgrade button.  

    Your subscription has been scheduled to be cancelled manually.

    Please advise.

    Kind regards

    Iain Perry

     

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    JotForm Support

    Answered by ashwin_d on October 17, 2014 at 10:07 AM

    Hello Iain,

    Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own PayPal account. Here are the steps to cancel your subscription :

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription #S-4SE4298281710152M

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!