Unable to log in to my account

  • Profile Image
    Sheldon Clark
    Asked on October 17, 2014 at 12:03 PM

    I don't seem to be able to log in.  It is vital that this problem get figured out right away.  Please contact me - by phone, if possible.


    Sheldon Clark

  • Profile Image
    Answered on October 17, 2014 at 01:25 PM

    Hi Sheldon,

    I would suggest using the next steps:

    1. go to our login page.
    2. click on forgot password feature
    3. enter your email or username and click on Send Reset instructions

    Once you do this, go to your email inbox and follow the steps in the email.

    If you have any further issues, please let us know.

    Best Regards,

  • Profile Image
    Jodie Kainamu 
    Answered on January 26, 2015 at 10:33 PM

    I am also having issues logging in and i have tried 8 times to reset the password but i cant seem to receive the reset link. 


  • Profile Image
    Answered on January 27, 2015 at 01:15 AM


    We will resolve your issue on a separate thread here http://www.jotform.com/answers/504070


  • Profile Image
    Genevieve Callard 
    Answered on September 19, 2016 at 09:13 AM

    I can't get a new password. I've clicked the link about 10 times, in the span of 5 days, and nothing has come through my e-mail. I've looked in "junk" and "spam" and every other folder I can think of. And there's no other way to get in touch with you. My frustration level is through the roof. Please help!

  • Profile Image
    Answered on September 19, 2016 at 10:27 AM

    @Genevieve, Sorry to hear that. I already posted my reply on this thread: https://www.jotform.com/answers/935657.

    Thank you.