What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to log in to my account

    Asked by Sheldon Clark on October 17, 2014 at 12:03 PM

    I don't seem to be able to log in.  It is vital that this problem get figured out right away.  Please contact me - by phone, if possible.


    Sheldon Clark

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    Answered by Ben on October 17, 2014 at 01:25 PM

    Hi Sheldon,

    I would suggest using the next steps:

    1. go to our login page.
    2. click on forgot password feature
    3. enter your email or username and click on Send Reset instructions

    Once you do this, go to your email inbox and follow the steps in the email.

    If you have any further issues, please let us know.

    Best Regards,

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    Answered by Jodie Kainamu  on January 26, 2015 at 10:33 PM

    I am also having issues logging in and i have tried 8 times to reset the password but i cant seem to receive the reset link. 


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    JotForm Support

    Answered by jonathan on January 27, 2015 at 01:15 AM


    We will resolve your issue on a separate thread here http://www.jotform.com/answers/504070


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    Answered by Genevieve Callard  on September 19, 2016 at 09:13 AM

    I can't get a new password. I've clicked the link about 10 times, in the span of 5 days, and nothing has come through my e-mail. I've looked in "junk" and "spam" and every other folder I can think of. And there's no other way to get in touch with you. My frustration level is through the roof. Please help!

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    JotForm Support

    Answered by Jan on September 19, 2016 at 10:27 AM

    @Genevieve, Sorry to hear that. I already posted my reply on this thread: https://www.jotform.com/answers/935657.

    Thank you.