- BenAnswered on October 17, 2014 at 01:25 PM
I would suggest using the next steps:
1. go to our login page.
2. click on forgot password feature
3. enter your email or username and click on Send Reset instructions
Once you do this, go to your email inbox and follow the steps in the email.
If you have any further issues, please let us know.
- JotForm SupportjonathanAnswered on January 27, 2015 at 01:15 AM
We will resolve your issue on a separate thread here http://www.jotform.com/answers/504070
- Genevieve CallardAnswered on September 19, 2016 at 09:13 AM
I can't get a new password. I've clicked the link about 10 times, in the span of 5 days, and nothing has come through my e-mail. I've looked in "junk" and "spam" and every other folder I can think of. And there's no other way to get in touch with you. My frustration level is through the roof. Please help!
- JotForm SupportJanAnswered on September 19, 2016 at 10:27 AM
@Genevieve, Sorry to hear that. I already posted my reply on this thread: https://www.jotform.com/answers/935657.