What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email notifications: Emails are not received any more

    Asked by gunela88 on October 18, 2014 at 04:09 AM
    Furthermore, I can't receive notification email coming from my original form! :(
    email notifications notifications email
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    Answered by Ben on October 18, 2014 at 05:39 AM

    Hi Andrea,

    I took a look at your notifications and they currently seem to be properly set.

    I have sent a test email notification, can you please let us know if you got it?

    Best Regards,
    Ben

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    Answered by gunela88 on October 18, 2014 at 05:47 AM

    Hi!

    I've received the test email that you sent, but if I try to complete a preview of my form, I didn't receive the notification mail!

    ....I don't know where I'm making a mistake... :(

    Best,

    Andrea

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    Answered by Ben on October 18, 2014 at 05:58 AM

    Hi Andrea.

    Your jotform has conditional statements, so you will always need to select "Nome agente" field to be either "Pilolla" or "Anfossi" or the emails are not sent.

    Can you please try setting it to "Pilolla" and testing again?

    Best Regards,
    Ben

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    Answered by gunela88 on October 19, 2014 at 09:43 AM

    Hi Ben,

    is it possible to set a conditional statement that force the form to send for all the submition a notification email to a specified address?!

    Thanks for all!


    Andrea
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    JotForm Support

    Answered by jonathan on October 19, 2014 at 10:52 AM

    Hi,

    I made a separate post for your next question here http://www.jotform.com/answers/445681

    We will attend to it separately as soon as we can.

    Thanks.