What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Did you try refreshing the editor? Did you try logging out from Jotform and redo the process? If not, please try it and let us know for the results.
After you drag the image tool, the image wizard will pop out. You have to select and option and you will be prompted to do an additional action depending on your choice on the first page. That should be the last step and nothing more.
Also, you can also just close the editor and paste your image URL to the "Image Source" button at the toolbar: