- WMAgencyAsked on October 18, 2014 at 09:33 AM
I have a jot-form up on my website and it used to receive applications directly to my email, I am not longer receiving these applications and I checked the forum, everything looks normal. Just one day stopped receiving applications, any reason why?
- JotForm SupportWelvinAnswered on October 18, 2014 at 02:31 PM
I check your form and it seems you have deleted your form notification email. Please kindly create one: https://www.jotform.com/help/25-Setting-Up-Email-Notifications and make sure to provide all the details, Sender Name, Email and you as the Recipient. For example:
With regards to the problem, checking our email logs shows successful deliveries to your current email address. You can check these logs under your account history section: https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History. If you receive nothing, then most likely the emails are filtered as spam so please make sure to check your spam folder. If no emails are there, then probably your email hosting provider blocked the emails from reaching your inbox. We recommend whitelisting us to solve this problem.
If for some reason, you cannot whitelist us, please try adding your own personal email as your sender email using SMTP methods such as:
a. From your host: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form.
b. Register for one to Mandrill: https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.
The above solutions should help. If the issue persists, please be sure to let us know!