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  • Profile Image

    Email notifications: emails are not delivered to email address

    Asked by coollapelpins on October 18, 2014 at 09:06 PM

    Hi

    our email account

    coollapelpins.com

    the submission wont sent to email : sales@coollapelpins.com

     

    please let us know whats the problem.

     

    thanks

    Page URL:
    http://form.jotform.us/form/42908092744157

    email email account email notifications email notifier
  • Profile Image

    Answered by Ben on October 19, 2014 at 06:26 AM

    Hi,

    I took a look at your email notifications and from what I can see it is almost completed. Now the only part that you should set as well is to set the Sender Name. If you are not sure what to use you can select 'JotForm'.

    This will allow your email notifications to be received on your end.

    These 2 short guides are very good in regards to this:

    Setting Up Email Notifications

    Whitelisting JotMails IP Addresses

    Do let us know if you have any further questions.

    Best Regards,
    Ben