What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform errors on submit: There are errors on the form. Please fix them before continuing

    Asked by jfairwea on October 19, 2014 at 06:34 AM
    I'm now receiving the following
    error message live on my site. I can't go passed submit as the following
    Error message appears - There are errors on the form. Please fix them
    before continuing.
    Could you please let into this error.
    http://www.fmpracticesales.com.au/#!fm-annual-membership/cfyw
    Thanks
    Jodie
    error errors on form fields not filled up required blank fields required field
  • Profile Image
    JotForm Support

    Answered by Jan on October 19, 2014 at 08:31 AM

    Hi jodie,

    The error message appears when one or more fields were not filled up correctly or was left blank.

    For example, when the user did not put a check on "I agree to terms & conditions" then when they hit submit, the error will pop up.

    Let us know if it is still the same after confirming that all fields were filled up correctly.

    Thank you

  • Profile Image

    Answered by jfairwea on October 19, 2014 at 08:41 AM
    Hi Jan
    I can confirm that all mandatory fields are selected, and t&cs as
    highlighted, but I still receive the error message.
    I'm using chrome browser.
    Look forward to your feedback
    Jodie
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on October 19, 2014 at 09:01 AM

    Hi Jodie,

    I was able to reproduce the issue when I did a test submission using the jotform in  your website page

    However, when I made a test again using the direct URL of your jotform http://www.jotform.co/form/42857425302857  it did not show the same issue.

    The submission was successful and it went to the Paypal payment screen

     

     

    It seems there is script conflict issue on the Wix site where you have embedded the jotform.

    Please try to re-embed the jotform on this website

    http://www.fmpracticesales.com.au.usrfiles.com/html/4f9e36_9a30bbc10b232691a75c112331ae6739.html

    using the iframe embed code of jotform.

    Follow this user guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Inform us if issue persist even after accomplishing this already.

    Thanks.

     

     

     

     

     

     

     

     

  • Profile Image

    Answered by jfairwea on October 19, 2014 at 07:21 PM
    Thank you Jonathan. I was not using the iframe and now appears to have
    resolved the issue.
    I do however now have the issue of trying to return from paypal to my
    website when client decides not to proceed with payment. They are returned
    to the jotform not my website.

    Jodie
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on October 19, 2014 at 08:13 PM

    Hi Jodie,

    I created a separate new post for the next question here http://www.jotform.com/answers/445819

    We will attend to it as soon as we can.

    Thanks.