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  • Profile Image

    Visual report: The graph does not display the correct answeres of radio button.

    Asked by rideandplay on October 19, 2014 at 12:20 PM

    I have created a registration form for an event and want to create a bar graph is visual reports to summarize the number of adults and the number of children who have registered. For some reason the labels on the Y axis are wrong - the answers range from 1 to 4 but the report shows 4 and up. So for example, the bar graph in the screen shot shows that 17 people said 5 adults are attending when it's 17 people said 2 adults will be attending. Need to fix this asap!

    Screenshot
    graph Reports registration form visual reports create
  • Profile Image

    Answered by Shadae on October 19, 2014 at 03:11 PM

    Hi rideandplay,

    I do apologize for the issue that you are experiencing regarding your visual reports.

    Can you inform us of which form your are trying to create the report for so that we can look into this further and better assist you.

    You can also review our How to Create Visual Reports guides to better assist you with configuring your reports.

    We await your response. Thank you.

  • Profile Image

    Answered by rideandplay on October 19, 2014 at 11:41 PM
    It's the form titled "Fall Session 2014 Alison's Magical Craft Cupboard", but I had problems with the one titled "Sept Earl Grey Family Night" as well. I did review part of the link you sent on How to Create Visual Reports but I didn't find a solution there (but didn't get all the way through it). Also a bit pressed for time as the Craft Cupboard program starts tomorrow morning, but would like to have a solution for future forms.
    alison

    alison mcLean
    Earl Grey Community Centre
    360 Cockburn St North
    Wpg, MB R3M 2P5
    Email: info@rideandplay.ca
    Web: rideandplay.ca
    http://www.facebook.com/groups/rideandplay/
    To unsubscribe please reply to this email with UNSUBSCRIBE in the subject heading,
    or to receive emails about Family Nights only, put FAMILY NIGHTS ONLY in the subject header.
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 20, 2014 at 01:08 AM

    Hello Alison,

    Okay so the issue is that all the options are not being displayed in the report. Is that correct?

    Please be noted that you can set the "Entry Limit" of your visual report to display the desired number of columns. Please check the screenshot below:

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by rideandplay on October 21, 2014 at 09:01 PM
    That looks like it should work, but it doesn't. Hope I'm not misuderstanding. People are asked how many adults are coming to this event, and they can select 1-2-3 or 4. But not matter what I enter in the preferences, it gives me numbers 4 and up (in the screen shot I sent you); most answers are 1 or 2... Would appreciate further help. (Have tried to redo the graphs from scratch and not working. Never had trouble with this before...)
    alison
    alison mcLean
    Earl Grey Community Centre
    360 Cockburn St North
    Wpg, MB R3M 2P5
    Email: info@rideandplay.ca
    Web: rideandplay.ca
    http://www.facebook.com/groups/rideandplay/
    To unsubscribe please reply to this email with UNSUBSCRIBE in the subject heading,
    or to receive emails about Family Nights only, put FAMILY NIGHTS ONLY in the subject header.
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 22, 2014 at 12:03 AM

    Hello Earl,

    I'm sorry for the trouble caused to you.

    I did check the visual report builder and it seems you are right. Even if the radio button has only 1 - 4 as options, in visual report it always starts from 4 onward in the bar graph. Please check the screenshot below:

    I am reporting it to our back end team. We will get back to you as soon as this issue is fixed.

    Thank you!

  • Profile Image

    Answered by rideandplay on October 22, 2014 at 12:41 AM
    Thanks for letting me know. I'm counting manually for now as our event is this Friday. I look forward to hearing from you.
    alison
    alison mcLean
    Earl Grey Community Centre
    360 Cockburn St North
    Wpg, MB R3M 2P5
    Email: info@rideandplay.ca
    Web: rideandplay.ca
    http://www.facebook.com/groups/rideandplay/
    To unsubscribe please reply to this email with UNSUBSCRIBE in the subject heading,
    or to receive emails about Family Nights only, put FAMILY NIGHTS ONLY in the subject header.
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 22, 2014 at 03:24 AM

    Hello Alison,

    You are welcome.

    I have already reported this issue to our back end team. We will get back to you as soon as we have any update from our back end team.

    Thank you!

  • Profile Image

    Answered by rideandplay on October 22, 2014 at 02:31 PM
    Was sent a link to with videos on how to design forms - not sure if this is to solve the problem I'm having but if it is, please let me know which video it's in. I have a big event on Friday and I don't have time to go through 10 videos looking for it!
    Thanks.
    alison
    alison mcLean
    Earl Grey Community Centre
    360 Cockburn St North
    Wpg, MB R3M 2P5
    Email: info@rideandplay.ca
    Web: rideandplay.ca
    http://www.facebook.com/groups/rideandplay/
    To unsubscribe please reply to this email with UNSUBSCRIBE in the subject heading,
    or to receive emails about Family Nights only, put FAMILY NIGHTS ONLY in the subject header.
    ...
  • Profile Image

    Answered by Shadae on October 22, 2014 at 03:41 PM

    Hi Alison,

    The email that was sent to you, was the tutorial videos for our new Form Designer.

    It is not related to the current issue that you are experiencing, our developers are still looking into having that issue resolved.

    Any updates will be done on this thread.

    When you do have the time, you should check out the tutorial videos for the Form Designer to see all the features that it holds.

    Thank you.