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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Embedded jotform in website will show back button

    Asked by artkine on October 19, 2014 at 04:08 PM

    Hello,

     

    your service is excellent and we haven't faced any problem, until some clients told us something was wrong. 

    When you enter here http://www.tot-em.com/horizontal the buttons "Atrás" and "Siguiente" appear just a few seconds before they become only one button: "Siguiente". But sometimes, both "Atrás" and "Siguiente" remain there and clicking on "Siguiente" doesn't work. What we need is only one button, "Siguiente".

    This happens aproximately the 10 to 20% of the time you load the page, what means a loss of the 10 to 20% of the sales we do...

     

    Hope you find a solution and thanks a lot for your time!

    Page URL:
    www.tot-em.com

    Screenshot
    problem horizontal find www
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on October 19, 2014 at 06:55 PM

    I don't see the same problem in the stand alone version of the form http://www.jotform.com/42776457406968

    So, to solve the problem please embed the form using the iFrame version, please remove the current script and be sure you remove the script portion of the iFrame code and that you just paste what it is between the <iFrame> tags.