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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how do I change the credit card on file?

    Asked by Tomhunt88 on October 19, 2014 at 10:19 PM

    How do I change the credit card on file. I did not save email link from last bill. I would like to update asap

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    JotForm Support

    Answered by ashwin_d on October 19, 2014 at 11:36 PM

    Hello Tomhunt88,

    Upon checking your account, I found that you have signed up for a new subscription earlier today using your credit card number **6480.

    It seems you tried to change your credit card number in bluesnap but because of a technical glitch it actually charged your card for a new subscription with order #INT141020-7830-81559.

    I have cancelled your bluesnap subscription and processed the refund for order #82018284. Please allow 3-7 days for the amount to reflect in your account.

    Please bookmark the following URL for your reference in case you need to change the credit card details again:  https://sites.fastspring.com/interlogy/order/s/INT141020-7830-89568S 

    Thank you!