What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I cant login into my account

    Asked by JP Rademeyer on October 20, 2014 at 01:23 AM

    I cleaned my history of my browser because of a test issue with the form I created took me  couple of hours to do it.

    I cant remember my username and when I click on forgot password and type in my email address then I never get the response email in my inbox. When I tested the form it was doing the same thing it said the thank you message but I never got the email.


    The form I designed is this one www.sabutterflies.co.za/form


    Please get back to me asap


    Kind Regards


    JP Rademeyer

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 20, 2014 at 06:55 AM


    Upon checking your form, I found that your username is "ScwebTech" and the profile email address of your account is myweb@scweb.co.za

    Do try to sign in to your account and get back to us if you have any trouble. Please be noted that you can reset your password by clicking on the "Forgot Password" link which is in the "Sign In" window. Please check the screenshot below:

    Thank you!