Form completion speed seems slow and laggy

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    Asked on October 20, 2014 at 01:45 AM

    Hi there

    Just finished creating my form and passed it to my TL to check out, but when she went to trial-fill the survey, it seems really slow tabbing between fields and selecting radio buttons or check-boxes, so when I tried the published form back on my own machine, I too get the same laggy response, yet other web-based stuff seems ok

    Are you able to have a go at filling in the first few fields on this form and see how it feels for you as a "customer"

    Try Page1 (compulsory fields) and skip to page three and do a few Radio/check responses

    It's like 'click' ... wait ... wait ... button changes
    click ... wait ... wait ... tick appears

    ... about a count of one-second, two-second before each click is registered

       FireFox v33
       I.E. v9

    Oddly, it seems even slower in I.E than in FF ... maybe as much as 4 secs  per action in I.E. !

    It's certainly the Jotform that's particularly slow ... most other sites in both FF and I.E seem ok

    Tracert and PING seem fine between us and the Jotform host


    Col. Sanders

  • Profile Image
    Answered on October 20, 2014 at 07:33 AM


    I'm sorry for the trouble caused to you.

    I did test your form and I am able to replicate the issue you are having. It does take some time to tab between form fields as well as the checkbox/radio options as well.

    It took some time for me to figure out the issue. You seems to have enabled the "Auto Fill" settings of your form. Since you have quite a big form with so many form fields, that seems to be causing the issue. Please be noted that when you enable the auto fill settings, it actually writes the input data in browser cookie every few seconds and that could be the reason of this delay. Please check the screenshot below:

    You seems to have 175 form fields in total. I did create a test form with more than 150 form fields and when I enabled the "Auto Fill" settings, it does have similar issue which you are having. It will definitely take some time for the data to be written in the cookie. 

    I would suggest you to please disable the "Auto Fill' setting in your form and that should solve your problem. Do try it out.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    Answered on October 20, 2014 at 07:04 PM

    WOW! As one tech to another ... you did real well picking up on that, that quickly! Impressive!

    You are of-course correct. Turning off auto-fill returns a usable UI once again :-)


    Three questions arise from this:

    1. How should I best advise my customers to avoid loosing data they have entered as they go?

    2. do I now need to implement the workaround becuause we don't have Autofill enabled?

    3. If a customer wants to leave and continue filling the survey at a later date, do they just submit the entire form then use the auto-responder edit-link to re-load, update and re-submit the form as often as they need to?


  • Profile Image
    Answered on October 20, 2014 at 10:56 PM

    I think that the best way to advise the user to avoid loosing the data is by implemented "How to Save Forms to Continue Later" workaround:

    There you are instructed to create an autoresponder where an edit link is added, so the user can edit the form: