What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Downgrade me please

    Asked by pleymo on October 20, 2014 at 04:11 AM

    Dear Support,

    Sorry, but I don't need "Premium" plan this month. Could you please downgrade me and return money back? Can you disable the auto payment each month or how can I do it myself?


    Thank you


  • Profile Image
    JotForm Support

    Answered by Welvin on October 20, 2014 at 08:14 AM


    I have cancelled your subscription and returned the payment. Expect the refund returned to your account within 4-10 business days.

    Thank you!