What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why can't I view photo attached by the form user?

    Asked by clickeresque on October 20, 2014 at 11:45 AM

    My ID is clickeresque. The user of my form has uploaded a photo but I can't view the photo, there is a icon of broken link with the photo.

    This has happened a couple of times before too.

    Thanks for looking into the problem.

    attached problem icon thanks
  • Profile Image
    JotForm Support

    Answered by KadeJM on October 20, 2014 at 12:59 PM

    I understand you are having problems with accessing an uploaded photo.

    I see you have 3 forms on your account but can you please tell us which jotform and submission has the photo that is giving you this problem?