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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to edit submissions when payment integration is required.

    Asked by LAAAg825 on October 20, 2014 at 02:31 PM

    My users are not able to edit, although provided the edit link in their confirmation. 

    First off, since we have the payment as required for the original submission, when they go to "edit" they are asked to pay again. How can we avoid the users having to pay again without changing the required for original submissions?

    ALSO, we cannot find a way to edit/ replace an image with a different one, when you are in the edit mode? How do you delete an image when you want to edit with a new image?
    Page URL:
    https://secure.jotformpro.com/form/42667024570959

    Submissions and edit link different find
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on October 20, 2014 at 04:16 PM

    I think you are right, the form will not submit if the Payment integration is required. I've opened a ticket so our devs can check and fix this.

    On regards to images. I've opened a new thread for you, probably this might also need to be escalated.

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    JotForm Support

    Answered by NeilVicente on October 22, 2014 at 05:11 AM

    @LAAg825

    We are happy to inform you that this has been fixed.

    Kindly clear your browser's cache if the problem still persists on your end.

    Cheers!

  • Profile Image

    Answered by ericslau on October 28, 2014 at 12:46 AM

    Hello, I have the same issue. For me the submission button remains on "please wait..." after trying to edit the form. This is not for users, but when I am trying to edit their submission data from the backend.
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    JotForm Support

    Answered by jonathan on October 28, 2014 at 06:16 AM

    @ericslau

    I created a separate thread about your question here http://www.jotform.com/answers/450266

    We will respond to you on that thread.

    Thanks.