What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Did you mean that you are trying to reset the password for your account but you are not receiving it and then afterwards you wish to upgrade to a premium plan?
I checked your current email address "firstname.lastname@example.org" since you are not logged in and it's assigned to account username mayorsprayer.
Have you tried checking your spam folder?
Please confirm or correct me if I've misunderstood you then let us know if you are still having problems with this matter or not.
All is now well, thank you! Had the wrong password to upgrade. We are good
That's great news and we're glad this has helped you to resolve the problem.