Access to my account

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    Asked on September 19, 2011 at 03:35 AM

    For 3 or 4 days now, i have been unable to access to my account and to my forms. when i enter ma account name and password, i can see the forms and edit them but when i want to access to the submissions for a particular form, I have the message you must be logged first.

    could you help please.

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    Answered on September 19, 2011 at 04:37 AM

    Hi Bernard,

    First of all, we apologize for any inconvenience.

    We had to change the DNS IP addresses because of DDoS attacks. The old IP address is probably cached on your end. Until your DNS cache is cleared, you can use to access your account and to link your forms. You can also use for HTTPS/SSL connections.

    If you have further issues and concerns, please feel free to contact us again.

    We really appreciate your patience with us. Thank you for using JotForm.


    Albert  Jot Form  Support