What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Some entries are failing at the form submission step

    Asked by pixelboi on October 20, 2014 at 04:10 PM

    FORMS ARE NOT UPLOADING

    Please advise, 30% of my forms do not upload and freeze at the submit portion of the form.

    Page URL:
    http://form.jotformpro.com/form/42683435515962

    submission issue
  • Profile Image
    JotForm Support

    Answered by Mike_T on October 20, 2014 at 06:15 PM

    The submission process will not be instant since you have many 'Take Photo' widget fields on the form, and the image upload speed also depends on the user's internet speed.

    I was able to submit your form without any issues. Are you able to reproduce the problem from your side? Is there are any special steps? Also, you are getting any errors or warnings on form please let us know.