I'm being charged double for my subscription

I'm being double charged for my subscription, but it hasn't upgraded me! My form was shut down due to reaching a limit of the old subscription. But I'm still being charged for both!!!!

Please refund my money for the $9.95 subscription that has been charged after the date of my upgrade, and then continue on with the $19.95 monthly fee!! AND GET MY FORM BACK RUNNING AGAIN.

Your question was sorted out in this thread

http://www.jotform.com/answers/446279-Upgrade-won-t-go-through#1