What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm being charged double for my subscription

    Asked by STARSairambulance on October 20, 2014 at 04:25 PM

    I'm being double charged for my subscription, but it hasn't upgraded me! My form was shut down due to reaching a limit of the old subscription. But I'm still being charged for both!!!!

     

    Please refund my money for the $9.95 subscription that has been charged after the date of my upgrade, and then continue on with the $19.95 monthly fee!! AND GET MY FORM BACK RUNNING AGAIN.

    Screenshot
    monthly fee upgraded then and
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on October 20, 2014 at 06:31 PM

    Your question was sorted out in this thread

    http://www.jotform.com/answers/446279-Upgrade-won-t-go-through#1