What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email alerts.

    Asked by sandylim on October 20, 2014 at 05:53 PM

    All of the sudden we are not receiving email alerts.

    email alerts not receiving email email Email notification
  • Profile Image

    Answered by CraftVia on October 20, 2014 at 08:36 PM

    I would check too see if your email alert system got deleted. 

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    JotForm Support

    Answered by BDAVID on October 20, 2014 at 08:40 PM

    Could you let us know in which form you are not receiving the email notifications? Also, have you check your spam folder? Meanwhile please do the following:

    1) Check if the email address used for submission notifications is in bounce list:

    2) Make sure that all of your form's email alerts (on each form) are set this way

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar)

    Sender E-mail : noreply@jotform.com

    3) In addition to this, you may white-list our domain names if the issue persists. (We use Amazon SES method for "noreply@jotform.com" sender.)

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Let us know what happens, and if the issue persist, we will be glad to assist you.