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sandylimAsked on October 20, 2014 at 5:53 PM
All of the sudden we are not receiving email alerts.
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CraftViaReplied on October 20, 2014 at 8:36 PM
I would check too see if your email alert system got deleted.
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David JotForm Support ManagerReplied on October 20, 2014 at 8:40 PM
Could you let us know in which form you are not receiving the email notifications? Also, have you check your spam folder? Meanwhile please do the following:
1) Check if the email address used for submission notifications is in bounce list:
2) Make sure that all of your form's email alerts (on each form) are set this way
Sender Name :Make sure you assign it to a field from your form where the user enters her name (usually the"Name" field -or similar)
Sender E-mail : noreply@jotform.com
3) In addition to this, you may white-list our domain names if the issue persists. (We use Amazon SES method for "noreply@jotform.com" sender.)
· jotform.com
· email.amazonses.com
· amazonses.com
· jotform.co
· secure.jotform.co
· s3.amazonaws.com
· static-interlogyllc.netdna-ssl.com
Let us know what happens, and if the issue persist, we will be glad to assist you.