Not receiving email alerts.

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    sandylim
    Asked on October 20, 2014 at 05:53 PM

    All of the sudden we are not receiving email alerts.

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    CraftVia
    Answered on October 20, 2014 at 08:36 PM

    I would check too see if your email alert system got deleted. 

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    BDAVID
    Answered on October 20, 2014 at 08:40 PM

    Could you let us know in which form you are not receiving the email notifications? Also, have you check your spam folder? Meanwhile please do the following:

    1) Check if the email address used for submission notifications is in bounce list:

    2) Make sure that all of your form's email alerts (on each form) are set this way

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar)

    Sender E-mail : noreply@jotform.com

    3) In addition to this, you may white-list our domain names if the issue persists. (We use Amazon SES method for "noreply@jotform.com" sender.)

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Let us know what happens, and if the issue persist, we will be glad to assist you.