No user with this email address or username has been found. (but it exists)

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    Katie Larking 
    Asked on October 20, 2014 at 06:17 PM

    I get this error message when I try to reset the account. No user with this email address or username has been found.

    (however it does exist see attached screen shot- username is monashhealth)

    I need to reset the password so I can login and upgrade the account. Its been disabled because we have reached the quota

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    BDAVID
    Answered on October 20, 2014 at 10:08 PM

    Please try with the email address that belongs to that account : katie.larking@monashhealth.org

    The email reset instructions will be sent to that email address, let us know what happens, we will be glad to assist you.