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No user with this email address or username has been found. (but it exists)Asked by Katie Larking on October 20, 2014 at 06:17 PM
I get this error message when I try to reset the account. No user with this email address or username has been found.
(however it does exist see attached screen shot- username is monashhealth)
I need to reset the password so I can login and upgrade the account. Its been disabled because we have reached the quota
email style size float message
Please try with the email address that belongs to that account : firstname.lastname@example.org
The email reset instructions will be sent to that email address, let us know what happens, we will be glad to assist you.