What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When someone submits a form and payment

    Asked by deltabetasigmakapparho on October 20, 2014 at 07:51 PM

    When someone submits a form and payment how do I know if they have paid or not?

    and
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    JotForm Support Manager

    Answered by Jeanette on October 20, 2014 at 11:09 PM

    You should get a notification from your Payment processor (ie. Paypal, Authroize.net, etc.) if they completed the payment.

    if the user changed her mind in the last minute, you should see  incomplete payments in the submissions view section. That means the user did not submit the payment.

     

    See this guide Setting Up Email Notifications