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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What should I do if I go over my free secure forms limit.

    Asked by Sheron Sidbury on October 20, 2014 at 09:51 PM

    I will be using the secure forms on jot forms for my business. I've had the free account for a while. My question is if I go over my free secure forms limit will I have access to the over the limit forms by simply upgrading my account or do I need to upgrade my account before I go over the limit? I've never reached my limit but will be using the system more this year and feel I could possibly go over my limit.

     

    my account and system
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    JotForm Support

    Answered by ashwin_d on October 21, 2014 at 04:13 AM

    Hello Sheron,

    Please be noted that when you reach any submission limit, warning email is sent to you which will let you know when your forms will be disabled. You will get sufficient time to upgrade your account. If you do not upgrade your account within that time frame, all your forms will be automatically disabled and your user will not be able to submit form.

    My question is if I go over my free secure forms limit will I have access to the over the limit forms by simply upgrading my account or do I need to upgrade my account before I go over the limit?

    As mentioned earlier, once your reach your submission limits your forms will be disabled. Your users will not be able to access the form. You should upgrade your account before your account becomes over quota to ensure that forms does not gets disabled. 

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!