What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to submit the form: There are errors on the form. Please fix them before continuing.

    Asked by sembhi on October 21, 2014 at 02:23 PM
    Also when I submit the form I get a message telling me there are errors I need to fix, but I cannot see any errors.
  • Profile Image
    JotForm Support

    Answered by BDAVID on October 21, 2014 at 03:37 PM

    I have tested twice your jotform and it was submitted without problems:

    Let us know if the issue still happens, and if it happens on a specific browser.

  • Profile Image

    Answered by sembhi on October 22, 2014 at 04:04 AM

    Hi

    The form is still giving me the warning error (below is in  preview mode) please see screenshot. I have tested in FF, IE and my mobile using Safari

     

     

     

  • Profile Image

    Answered by Carina on October 22, 2014 at 10:30 AM

    I tested the standalone version of the form (http://form.jotformeu.com/form/42934727756366) and could successfully submit it. Is the form embed in a website? If it is, maybe it's an embedding issue. Please provide us the website url so we can run further tests. 

    In addition you may try embedding again the form, using the iFrame method if possible.

    Let us know if the problem persists.

    Thank you

  • Profile Image

    Answered by sembhi on October 22, 2014 at 05:16 PM

    The form is on a site (http://www.devoncliffs-caravan.co.uk/Devon_Cliffs_Caravan/Enquiry.html)

    I have been told that people are calling him up and saying that they too are getting the error message.

    I have tried the iframe method and it still gives the errors.

     

  • Profile Image
    JotForm Support

    Answered by KadeJM on October 22, 2014 at 06:51 PM

    I inspected your website within firefox and was able to replicate the same issue but it is only happening on your website so there must be a conflict of some sort. It is probably a script on your website which is more than likely interfering with your jotform causing this complication.

    This is the reason my colleague had recommended using an iFrame which prevents that although you said it didn't work.

    What webhost are you using for your website?

    I tried to inspect your webpage to investigate the problem more so that we could try to help you further but it appears that you might have a script running which is probably disabling it. 

    You can try using the noconflict code which gets inserted right below your form's JQuery Lines to see if that helps at all.

    Code:

    <script>jQuery.noConflict();</script>

     

  • Profile Image

    Answered by sembhi on October 23, 2014 at 12:38 PM

    Hi

    Where in the source would I add that?

    It is not only on the website for me, when I test the preview form I get exactly the same error.

  • Profile Image

    Answered by sembhi on October 23, 2014 at 01:14 PM

    Okay, I got it working, I was testing it in preview but once I uploaded it worked.

    However in IE it is too far down the page, it looks odd.

    Please can you advise, I have added

    .form-all {

    margin-top: 0 !important;

    }

    also tried padding-top but it makes no difference.

  • Profile Image
    JotForm Support

    Answered by KadeJM on October 23, 2014 at 02:55 PM

    Glad to see that worked out for you.

    For your margin issue I've moved that to a new thread here as a separate issue.