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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    form submitted, but no record, no email

    Asked by BroWCarey on October 21, 2014 at 03:02 PM

    Earlier today, someone filled out the form on our website, and submitted it. However, there is no record of it on your website, nor did I receive notification. (I did send a test email from your site, and I had it in seconds.)

     

    http://www.aim2grow.org/admission-form.html

     

    On our previous website, this form always worked flawlessly.

     

    Just received this from person who submitted form:

    There was a problem I think at the part at end when you put in a secret word or whatever. It kept same clue word when I requested change. So I put it in and hit send and it stuck. I got up did a chore and screen was empty so thought it went?

    Page URL:
    http://www.aim2grow.org/admission-form.html

    email site www and
  • Profile Image

    Answered by raul on October 21, 2014 at 05:00 PM

    Hi,

    It looks like your submitter didn't enter the correct captcha text and this blocked the submission.

    I did a test submission on your site and I was redirected to this site.

    So, it looks like it's working correctly. But, can you please confirm if you got my submission?

    Thanks.

  • Profile Image

    Answered by BroWCarey on October 21, 2014 at 05:39 PM

    I did get your submission... I also sent my own test and it came through, and I changed that redirect so it just sends a message rather than redirects to another website.

     

    Any idea why my submitter was unable to change the captcha word on his form?

  • Profile Image
    JotForm Support

    Answered by Kiran on October 21, 2014 at 06:58 PM

    I have sent another test submission and see that the page is redirecting to a Thank you message now. 

    I don't see any issue with reloading the captcha word from my end.

    The user might be unable to reload it due to an issue with internet connection or similar. You can ask your user to check with his internet connection and clear the browser's cache using 

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache

    Please get back to us if you need further assistance. We will be happy to help. Thank you!!

  • Profile Image

    Answered by BroWCarey on October 21, 2014 at 07:01 PM

    Thank you!