Email notifications still not coming

  • Profile Image
    aninfinitemind
    Asked on October 21, 2014 at 03:23 PM

     I have been having no issues getting email notifications when a registration form is filled out but for some reason, it all just stopped.  The only way I know there is a new form submitted is when the payment email shows up.  I have seen other posts like this on the forums and have done everything you suggested. The test email worked just fine and the other forms work fine. It is only the one form called Conference Registration.  

    To save you some typing:

    -it is not in my spam

    -it is allowable email

    -i checked and double checked the notification box

  • Profile Image
    raul
    Answered on October 21, 2014 at 04:48 PM

    Hello,

    Are you referring to this form? http://form.jotform.com/form/1482535989 the one that shows up when the Register button is clicked?

    I've checked our email bounce list and couldn't find your email address there.

    I've checked that form and found that your notifier is conditional, which means that you'll be receiving the notification only when the "CEU Seeking Professional" is selected on the Attendee Type dropdown.

    Are you not receiving the notification even when the "CEU Seeking Professional" is selected.
    Is this also happening with the other email address?

    Please let us know your answers so we can further investigate.

    Thanks.