Form Designer is not saving edited jotform

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    Asked on October 21, 2014 at 03:51 PM

    I'm trying to modify the appearance (fonts, field spacing) in your new designer feature.  For some reason when I click save after making the changes - the wheel spins and it never stops.  I tried this in both Internet Explorer and Chrome.  Any suggestions? 

    I've also deleted my cookies and that doesn't help either.

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    Answered on October 21, 2014 at 04:06 PM

    I see you are having some difficulties saving your edited jotform in the new form designer feature.

    At this time it's still in "beta" and is not yet fully perfected just yet so unfortunately chances are relatively high that there might still be a few wrinkles in it until we iron everything out more soon.

    I tested it on my end with a test of the saving ability on your jotform and it is working as it should.

    What version of IE and Chrome are you using? It it is recommended to use the latest versions so that you can avoid problems.

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    Answered on October 21, 2014 at 06:29 PM

    Google Chrome:  Version 38.0.2125.104 m

    Internet Explorer 11.0.3

    I will check and see if it makes a difference when I'm home tonight.

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    Answered on October 21, 2014 at 07:43 PM


    I tested in Chrome and Internet Explorer was not able to reproduce the issue.

    Please share with us the results of your tests at home.


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    Answered on October 21, 2014 at 11:18 PM


    I got it to work at home tonight - but

    have lost the ability to get rid of the white space above the form.  Is there a way to do this besides the css codding?  I have it in there but it's no longer working since I started editing in the Designer.

    .form-all {padding-top : 0px;}

    .form-html {padding-top : 0px;}

    .form-line {padding-top : 0px;}

    Thanks for all of your help!

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    Answered on October 22, 2014 at 08:56 AM

    Hi netruck,

    We are happy to hear that you are not able to save your changes that have been made using the form designer.

    I have moved your follow up question to a new thread: 

    It will be address there. Thank you.