What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving my forms after they are submitted...

    Asked by bglawaustin on October 21, 2014 at 03:57 PM
    Submissions Email Email Notifications
  • Profile Image
    JotForm Support

    Answered by BDAVID on October 21, 2014 at 05:11 PM

    Upon checking the Recipient E-mail of your notification, I found that it was in our bounce list:

    I have removed it from there, so you should be receiving your notifications now. Just to let you know I checked your other form, I noticed that the Sender Name field is empty:

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar)