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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error trying to download attachment from form.

    Asked by maidprointranet on October 21, 2014 at 04:28 PM

    I get the following error when I try to download a PDF attached to one of my forms:

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>45D131AC06C77B73</RequestId>
    <HostId>
    8PeTkAL46dkflUTu4kZPfbR/6hz7MBKV3HuJ51E7QIrlvKLrAo5/y0aSFtPuB+5a
    </HostId>
    </Error>
    My Forms style xml print
  • Profile Image
    JotForm Support

    Answered by Kiran on October 21, 2014 at 05:46 PM

    Could you provide us with the form ID and the submission entry that you are experiencing the issue to download the file? This would help us in investigating the issue further.

    We will wait for your response.

    Thank you.

  • Profile Image

    Answered by maidprointranet on October 22, 2014 at 11:03 AM

    Form ID: 23035469770154

    Submission ID: 289640951813676242

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    JotForm Support Manager

    Answered by Jeanette on October 22, 2014 at 12:40 PM

    I've forwarded this to our devs so they can try to retrieve this for you.

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    JotForm Support

    Answered by liyam on October 23, 2014 at 04:04 AM

    Hello maidprointranet,

    This is now fixed.  Please let us know if the problem persists on your end.

    Thanks for your patience and we apologize for this inconevenience.

    -Liyam