What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I change 'Sender Name' on an email notification to my orginazation name?

    Asked by Anji  on October 21, 2014 at 05:28 PM

    Hi team,


    This is my first time using jotform and would like to know if I can change the "Sender Name" on an email notification to my organization name.  I've already been successful at changing the "Sender email".  What I would like to do is change the "Sender Name" to "New Dance Cinema".  When I go into the drop down menu for that, my options are listed as the same as my form content (name, email, phone, etc.) Currently when I test the email it comes to my inbox as being from "Jotforms" which could be very confusing to my audience.  Is there a way to change it to be from  "New Dance Cinema"?


    the form is here:  http://form.jotform.us/form/42794796319169


    Many thanks for your assistance.



    Page URL:

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    JotForm Support

    Answered by Mike_T on October 21, 2014 at 06:42 PM

    Thank you for contacting us.

    I would like to inform you, that we have two types of email alerts: Email Notifications and Email Autoresponders. The usual purpose of Email Notifications is to email form owners, while the Autoresponders are used to email form users (ones who submit the form).

    If you add a Form Autoresponder you will be able to change the Sender name on it.

    Creating a Form Autoresponder

    In case you still need to change the Sender Name on the Email Notification, we can do this with a workaround based on a hidden field.

    Please feel free to contact us if you need any further assistance.

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    Answered by Anji  on October 22, 2014 at 05:01 PM
    Hi Mike and Jot team,
    Thank you for your quick email reply. I was happy to find your instructions very straightforward. I changed the appropriate settings and sent a test email. I am still however getting the email from "jotform". I've included a screenshot below to show that I've entered the info and hit finish. I also tried replying to the test email yet nothing came through to the address I provided (info@newdancecinema.com)
    Anji Crain
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    JotForm Support

    Answered by Mike_T on October 22, 2014 at 06:29 PM

    You are welcome Anji.

    Since your form is located under a Guest account, I can not login to your account in order to check the email settings. Please sign up for a Free account (https://www.jotform.com/signup), the forms will be automatically moved to your registered account.

    If you used a 'Test Email' button, the JotForm sender is predefined and can not be changed on such emails. You will need to submit the form in the browser to see the email alerts in action.

    To share the screenshot, you can attach it directly to the post.

    Thank you.