My customers are receiving errors when submitting their forms

  • nchamber
    Asked on October 21, 2014 at 5:43 PM

    Can you please look at my Holiday Boutique application - I've received several complaints that people can't complete the form due to various errors. 

  • raul
    Replied on October 21, 2014 at 7:02 PM

    Hello,

    I did a test submission in your form and got the following error.

    My customers are receiving errors when submitting their forms Image 1 Screenshot 20

    Please check your authorize.net credentials and let us know if the issue persists.

    Thanks.

  • nchamber
    Replied on October 21, 2014 at 7:31 PM
    How do I check my credentials???? What do you mean??

    Amber Wilson
    Executive Director
    Nipomo Chamber of Commerce
    239 W. Tefft St.
    Nipomo, CA 93444
    Tele: 805-929-1583
    Fax: 805-929-5835
    info@nipomochamber.org
    www.nipomochamber.org

    join-our-email-list-300x103

    ...
  • raul
    Replied on October 21, 2014 at 7:52 PM

    You have an Authorize.net payment tool in your form.

    My customers are receiving errors when submitting their forms Image 1 Screenshot 30

    But it's not configured.

    My customers are receiving errors when submitting their forms Image 2 Screenshot 41

    You need to either remove this tool or configure it (in order to accept payments).
    This is the reason why your form is showing that error message.

    Please let us know if you have further questions.

    Thanks.