My customers are receiving errors when submitting their forms

  • Profile Image
    nchamber
    Asked on October 21, 2014 at 05:43 PM

    Can you please look at my Holiday Boutique application - I've received several complaints that people can't complete the form due to various errors. 

  • Profile Image
    raul
    Answered on October 21, 2014 at 07:02 PM

    Hello,

    I did a test submission in your form and got the following error.

    Please check your authorize.net credentials and let us know if the issue persists.

    Thanks.

  • Profile Image
    nchamber
    Answered on October 21, 2014 at 07:31 PM
    How do I check my credentials???? What do you mean??

    Amber Wilson
    Executive Director
    Nipomo Chamber of Commerce
    239 W. Tefft St.
    Nipomo, CA 93444
    Tele: 805-929-1583
    Fax: 805-929-5835
    info@nipomochamber.org
    www.nipomochamber.org

    join-our-email-list-300x103

    ...
  • Profile Image
    raul
    Answered on October 21, 2014 at 07:52 PM

    You have an Authorize.net payment tool in your form.

    But it's not configured.

    You need to either remove this tool or configure it (in order to accept payments).
    This is the reason why your form is showing that error message.

    Please let us know if you have further questions.

    Thanks.