What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My customers are receiving errors when submitting their forms

    Asked by nchamber on October 21, 2014 at 05:43 PM

    Can you please look at my Holiday Boutique application - I've received several complaints that people can't complete the form due to various errors. 

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    Answered by raul on October 21, 2014 at 07:02 PM


    I did a test submission in your form and got the following error.

    Please check your authorize.net credentials and let us know if the issue persists.


  • Profile Image

    Answered by nchamber on October 21, 2014 at 07:31 PM
    How do I check my credentials???? What do you mean??

    Amber Wilson
    Executive Director
    Nipomo Chamber of Commerce
    239 W. Tefft St.
    Nipomo, CA 93444
    Tele: 805-929-1583
    Fax: 805-929-5835


  • Profile Image

    Answered by raul on October 21, 2014 at 07:52 PM

    You have an Authorize.net payment tool in your form.

    But it's not configured.

    You need to either remove this tool or configure it (in order to accept payments).
    This is the reason why your form is showing that error message.

    Please let us know if you have further questions.