What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    subuser limits

    Asked by webkameleon on October 22, 2014 at 04:18 AM

    Hello,

    I have payed one of the plans. Unfortunatelly the subuser I have created has limits as he was a free plan user.

    plans hello
  • Profile Image

    Answered by raul on October 22, 2014 at 10:33 AM

    Hi,

    I'm sorry but I don't fully understand your question.
    Did you sent an invite to the sub-user from your account?

    The form needs to be created using your paid account, then you can share the form with your sub-users and the paid account limits will apply to the shared form(s).

    Please let us know if you have further questions.

    Thanks.

  • Profile Image

    Answered by webkameleon on October 23, 2014 at 03:29 AM

    Hi,

    Your API does not support moving to folder. The CMS can create a form for a user but subuser can not edit the form until it is moved to subuser shared folder and this activity is not supported by API :(

     

    Regards,

  • Profile Image

    Answered by raul on October 23, 2014 at 09:14 AM

    Hello,

    I'm sorry but I still don't understand what is your issue.
    Are you referring to this folder?

    I did a test by sharing a form with a sub-user and I was able to edit the form using the sub-user account with no problems.

    Please provide us screenshots or steps to reproduce the issue you're having.
    This information will allows us to better understand the issue and provide you a better response.

    We will await for your response.

    Thanks.