What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I no longer receive emails from my formsAsked by Doug Apple on October 22, 2014 at 09:21 AM
Here is one form: http://wave94.com/contact.html
Another form is at the bottom of this page: http://wave94.com/tallahasseechurches.html
Another form is here: http://wave94.com/sponsor.html
They all once worked fine, but at some point I noticed I no longer was receiving any contacts, so I tested it and realized it is broken.
I'm not a coder, but if it will help you, here is the form code from our "contact us" page:
<p>All comments and suggestions about The Wave 94 are welcome and appreciated. <br />
Please feel free to send us an email or contact us by phone. We look forward to hearing from you.<br />
<div class="article" align="center">
<br /><br /><br />
<li>3225 Hartsfield Rd</li>
<li>Tallahassee, Florida 32303</li>
Any help would be appreciated.
This website was designed for us by a young woman fresh out of college, who then moved on to a better job and left us to care for this site.
I think it is probably just a little something that changed somewhere, probably something simple.
Thanks for your help!
I'm sorry for the trouble caused to you.
I did check your form's notification email alert and did not find any issue with that. You have set it correctly to send submission emails to "firstname.lastname@example.org".
I also checked our email logs and found that the emails are being sent successfully. Please check the email logs below:[2014-10-22 10:40:45] Submission #289798044471971248 Form #13245359133 SENT to email@example.com from firstname.lastname@example.org via AMAZONSES [2014-10-22 09:58:11] Submission #289795490471511000 Form #13240653172 SENT to email@example.com from firstname.lastname@example.org via AMAZONSES
Have you checked your spam folder already? Please check the spam folder and see if the emails ended up there.
It seems you have changed the email address today which was used to receive submission emails and earlier you were using "email@example.com".
Upon checking, I found that the email address firstname.lastname@example.org was in our bounce list for following reason:Result: email@example.com is IN the bounce list
Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 Message rejected as spam by Co= ntent Filtering.'
I have removed this email address from our bounce list and it should work fine now. Do test your form with this email address again and get back to us if the issue persists.
We will wait for your response.
Thank you so much for following up on this.
I did some poking around myself, and ended up changing to my Gmail address,
as you saw.
Now it is working fine, and I will just leave it as Gmail.
I also fiddled with the forms, adding "no reply" as suggested in one of
your support posts.
So it all seems to be working now....and I have much more to learn.
Thank you for your help.
On behalf of my colleague, you are welcome. Please feel free to contact us if you need any further assistance.