Secure icon on form

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    Asked on September 19, 2011 at 11:03 AM

    Hi There,


    we just received your mailing about the update for the secure form changes. At this time we still have an issue since the "secure logo" doesn't appear on our form, even when we use the secure form link in our code. may you please advise why and if we are doing something wrong.

    We were expecting that a little "padlock" and a htpps link show, because thius way our customers have no clue the page is securized.

    Please advise.


    Servane Barrau

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    Answered on September 19, 2011 at 11:28 AM

    Hi Servane,

    Your website needs to have a secure certificate installed for the padlock to appear. Notice that if you open your standalone form, you will see the padlock:

    You need to purchase an SSL certificate and install it into your server, or if your pages are hosted by a webhosting provider, you can ask them about installing the SSL certificate into your website for you.

    Here's a nice guide on installing SSL certificates if you plan to install it yourself -

    Thank you for using JotForm!


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    Answered on September 20, 2011 at 09:04 AM

    Great News about secure forms!

    1. We have fixed the problem on security certificate of, that should work properly on Windows Firefox now.

    2. We also have the new security certificate for So, that will also keep working.

    You can use either or Both options will work.

    Thank you for your patience.