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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Secure icon on form

    Asked by servane on September 19, 2011 at 11:03 AM

    Hi There,


    we just received your mailing about the update for the secure form changes. At this time we still have an issue since the "secure logo" doesn't appear on our form, even when we use the secure.jotform link in our code. may you please advise why and if we are doing something wrong.

    We were expecting that a little "padlock" and a htpps link show, because thius way our customers have no clue the page is securized.

    Please advise.


    Servane Barrau

    Page URL:

  • Profile Image

    Answered by allanftd on September 19, 2011 at 11:28 AM

    Hi Servane,

    Your website needs to have a secure certificate installed for the padlock to appear. Notice that if you open your standalone form, you will see the padlock:

    You need to purchase an SSL certificate and install it into your server, or if your pages are hosted by a webhosting provider, you can ask them about installing the SSL certificate into your website for you.

    Here's a nice guide on installing SSL certificates if you plan to install it yourself - http://www.digicert.com/ssl-certificate-installation.htm.

    Thank you for using JotForm!


  • Profile Image
    JotForm Founder

    Answered by aytekin on September 20, 2011 at 09:04 AM

    Great News about secure forms!

    1. We have fixed the problem on security certificate of secure.jotform.com, that should work properly on Windows Firefox now.

    2. We also have the new security certificate for www.jotform.com. So, that will also keep working.

    You can use either www.jotform.com or secure.jotform.com. Both options will work.

    Thank you for your patience.