What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    New Field Won't Display

    Asked by kshaughnessy on September 19, 2011 at 11:39 AM

    I have modified my form by adding a new field. However, when I preview the form the new field does not show up.

    The form is: http://www.jotform.com/form/12495710749

    The field is called "Media" and should show up in the "Item Details" section to the right of "Size".

    Thanks.

    Page URL:
    http://www.jotform.com/form/12495710749

  • Profile Image

    Answered by kshaughnessy on September 19, 2011 at 10:35 PM

    This has been resolved. Somehow there was a condition on my form that forced this new field to be hidden. I don't know how that happened when i just entered the field today (I didn't modify any conditions). Strange. But the form is now working.

  • Profile Image

    Answered by brx250 on September 20, 2011 at 12:53 AM

    Hi kshaughnessy,

    We're glad you've sorted things out already. We appreciated the update. If you have any other questions in the future, please feel free to contact us again. Our team will be more than happy to help you with anything.

    Thank you and enjoy using JotForm! 

    _____________________________________________    

    Albert  JotForm Support