My Client is not receiving form submissions

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    mediadesign
    Asked on October 22, 2014 at 03:22 PM

    We created a form for our client some time ago and they have been happy with it until recently they have not been revieving all of the submissions. they are only getting somewhere arount 1 in 3 to 1 in 5 and they are not going to a junk or spam folder either. Any ideas?

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    Jeanette
    Answered on October 22, 2014 at 05:07 PM

    I see this form JiffyKnox Employment Application

    Is sending emails to :

    l****say@media******jax.com
    jo******on100@yahoo.com

    The form was missing the sender email, on both notifiers, which I just changed to noreply@jotform.com

    I hope this helps. Otherwise, let us know

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    mediadesign
    Answered on October 27, 2014 at 08:28 AM

    Jeanette, those are the right emails however they are not all coming through to our client and may not all be coming out our account either.

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    Welvin
    Answered on October 27, 2014 at 09:12 AM

    Are you still not receiving all or some your form submissions via email after our manager fixed the sender email? You now have noreply@jotform.com as the default sender email. How about whitelisting this email address? This should help.

    Setting up a custom sender email using Mandrill SMTP should also help. You may consider setting up one, please follow this guide: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.

    Thank you!