What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Client is not receiving form submissions

    Asked by mediadesign on October 22, 2014 at 03:22 PM

    We created a form for our client some time ago and they have been happy with it until recently they have not been revieving all of the submissions. they are only getting somewhere arount 1 in 3 to 1 in 5 and they are not going to a junk or spam folder either. Any ideas?

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    JotForm Support Manager

    Answered by Jeanette on October 22, 2014 at 05:07 PM

    I see this form JiffyKnox Employment Application

    Is sending emails to :


    The form was missing the sender email, on both notifiers, which I just changed to noreply@jotform.com

    I hope this helps. Otherwise, let us know

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    Answered by mediadesign on October 27, 2014 at 08:28 AM

    Jeanette, those are the right emails however they are not all coming through to our client and may not all be coming out our account either.

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    JotForm Support

    Answered by Welvin on October 27, 2014 at 09:12 AM

    Are you still not receiving all or some your form submissions via email after our manager fixed the sender email? You now have noreply@jotform.com as the default sender email. How about whitelisting this email address? This should help.

    Setting up a custom sender email using Mandrill SMTP should also help. You may consider setting up one, please follow this guide: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.

    Thank you!