- mediadesignAsked on October 22, 2014 at 03:22 PM
We created a form for our client some time ago and they have been happy with it until recently they have not been revieving all of the submissions. they are only getting somewhere arount 1 in 3 to 1 in 5 and they are not going to a junk or spam folder either. Any ideas?
- JotForm Support ManagerJeanetteAnswered on October 22, 2014 at 05:07 PM
- mediadesignAnswered on October 27, 2014 at 08:28 AM
Jeanette, those are the right emails however they are not all coming through to our client and may not all be coming out our account either.
- JotForm SupportWelvinAnswered on October 27, 2014 at 09:12 AM
Are you still not receiving all or some your form submissions via email after our manager fixed the sender email? You now have email@example.com as the default sender email. How about whitelisting this email address? This should help.
Setting up a custom sender email using Mandrill SMTP should also help. You may consider setting up one, please follow this guide: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.