What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving submissions in google spreadsheet

    Asked by Emily   on October 22, 2014 at 05:00 PM

    Some of the completed forms are not having their information transferred into the Google spreadsheet. I receive an email with the completed form information, but the information does not appear in the spreadsheet. This has happened to 3 thus far. 


    Page URL:

  • Profile Image

    Answered by KadeJM on October 22, 2014 at 06:34 PM

    I see you are having an issue with receiving your data into your google spreadsheet.

    Based on what you said most likely that is happening because your google spreadsheet integration has gone out of sync. It probably happened from an update was applied on google's or our end.

    Please remove the integration then reapply it to rebuild the integration and test to see if it will work without giving you that problem again.

    If you continue to have issues let us know and we will investigate the problem deeper if needed.