What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can You help me remove the scroll bar that is showing

    Asked by emlogodesign on October 22, 2014 at 09:45 PM

    The scroll bar is showing even though there is nothing else to display. Please help me remove it. 

     

    http://form.jotform.us/form/42689231036152

    Page URL:
    www.emdesignia.com

    Screenshot
    scroll JotForm iframe scroll bar
  • Profile Image
    JotForm Support

    Answered by jonathan on October 23, 2014 at 05:29 AM

    Hi,

    Please try re-embedding the jotform in your website using this iframe set

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotform.us/form/42689231036152" frameborder="0" style="width: 100%; height: 390px; border: none;" scrolling="no"></iframe>

    the key here is the height.

     

    User guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Inform us if this did not work.

    Thanks.

     

  • Profile Image

    Answered by emlogodesign on October 23, 2014 at 09:21 PM
    Okay. I love jotform and the service, but I'm quickly beginning to get
    frustrated. I've had nothing but trouble with this form. One thing gets
    fixed and another problem happens. I've already spoke to 2-3 people at
    jotform none of whom have really helped completely fix my form.
    The scroll bar/spacing issue is fixed.....
    however now every time I submit
    the form and go back to the page where the form is, it disappears. BOTH on
    mac and pc (as the first guy told me it was a mac issue) well that is not
    true.

    I really cannot have this problem on my website as my clients will not put
    up with that. So if someone does not fix it completely I'm going to
    completely remove my jotform.
    --
    *Emily Kucera*
    *Graphic Designer*
    563.581.0019
    emdesignia@gmail.com
    emdesignia.com

    Share your positive experience by writing a review!

    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on October 23, 2014 at 10:23 PM

    Hi,

    We apologize for any inconvenience caused. Since the issue is not about a different topic, I have created a separated thread for it here 

    http://www.jotform.com/answers/448424

    We will attend to it as soon as we can.

    Thanks.