What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I create a form that allow people to attach some documents, but when i receive the form from my email or online at jotform,

    Asked by shanyou on October 23, 2014 at 04:28 AM

    I cannot find the attachment, please assist.

    create a form JotForm create email
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    Answered by Shadae on October 23, 2014 at 10:35 AM

    Hi shanyou,

    To confirm, you are getting the files uploaded to your form in your email notifications?

    If that is the case, I do apologize, the files submitted are not attached to your email notifications. You are however able to access them with your JotForm account.

    You would go to "My Forms" and select the form, and then select submissions.

    You will be able to view each file uploaded and you are able to download it from there.

    I hope this helps. Please inform us if you need further assistance.