Unable to login in: Username and password did not match

  • Profile Image
    كلية الآداب 
    Asked on October 23, 2014 at 07:21 AM

    I need help please

    After create my form my account not work when i login

    http://www.jotform.com/login

    message appear

    Username or password did not match

  • Profile Image
    Ben
    Answered on October 23, 2014 at 11:26 AM

    Hi,

    I took a look at your account and I see that there are 3 accounts. One called faculty.arts632 and 2 guest accounts associated with the same email.

    What I would suggest is to try to login again, but this time with your account name (faculty.arts632) and your password.

    If this does not work for you, please try to reset your password by going to our login page ( http://www.jotform.com/login ) and clicking on Forgot Password option.

    Once you click on the forgot password, please use your username (faculty.arts632) instead of email and click on Send Password Reset instructions.

    After this please take a look at your email and follow the instructions received.

    If you are not able to login with your username nor reset the password, please let us know and we will be happy to help.

    Best Regards,
    Ben

  • Profile Image
    كلية الآداب 
    Answered on October 25, 2014 at 08:21 AM
    I can not able to login with my username and can not able to reset the
    password
    http://www.jotform.com/login
    My email:
    faculty.arts632@gmail.com
    My jot form username : faculty.arts632

    please help
    2014-10-23 17:26 GMT+02:00 JotForm Support Forum <
    noreply@jotform.com>:
    ...
  • Profile Image
    Shadae
    Answered on October 25, 2014 at 04:18 PM

    Hi,

    We do apologize for the issue that you are experiencing with accessing your account.

    Information needed to reset your password has been sent to your e-mail address. Please check your email and follow the instructions.

    Please inform us if you need additional assistance.

  • Profile Image
    vincenzotorromacco
    Answered on March 25, 2015 at 09:13 AM

    I can not able to login with my username and can not able to reset the
    password from yesterday. I need it for work, so please solve my problem
    http://www.jotform.com/login 

    My email: vincenzotorromacco@gmail.com


    Thx
  • Profile Image
    Ben
    Answered on March 25, 2015 at 10:36 AM

    You have posted your questions from within your own account so it means that you are already logged in.

    I have moved your post to a new thread so that you can give us more details in regards to the issue that you have.

    This is the thread: http://www.jotform.com/answers/540260 and we will be answering it shortly.

  • Profile Image
    Geraldine
    Answered on January 27, 2016 at 03:59 AM

    Hi,

    I created my account a few days ago, my username is GeraldineAmat and my email geraldine.amat@yahoo.fr

    When i try to log in, i have the message Username or password did not match

    I tried to reset my password, but i still have the same message.

    Hope you can help,

    Geraldine

  • Profile Image
    ashwin_d
    Answered on January 27, 2016 at 06:10 AM

    Hello Geraldine,

    I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/757306 

    Thank you!

  • Profile Image
    polock1 
    Answered on September 06, 2017 at 08:33 PM

    i am having difficulties in login in my account
  • Profile Image
    John_Benson
    Answered on September 06, 2017 at 10:19 PM

    @polock1

    We will be addressing your issue on this thread: https://www.jotform.com/answers/1241575

    Thank you.