Form Expiration Date - Time Function Not Working

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    RDTS
    Asked on October 23, 2014 at 09:17 AM

    Good morning,

    We have been trying to have our form get disabled today at noon via the Form Expiration Date option, but whatever the time we put in the preferences, since the date is today, it says the expiration date has been reached and the form gets disabled already and it's only 9 am...

    We did put our Timezone correctly in the account settings so why is this function not working?

    Thank you.

  • Profile Image
    Carina
    Answered on October 23, 2014 at 11:51 AM

    From my tests you need to enter a date with a minimum of 5h distance from the limit hour:

    In this case if you edit the form now, the minum hour accepted is 17h. If you respect the 5h limit that should work fine. You can test the clone form in your account Clone of IMAGINE Satisfaction Survey.

    Let us know if we can assist you.

  • Profile Image
    RDTS
    Answered on October 23, 2014 at 11:59 AM

    Oh that explains why! Good to know...

    It would be a good info to put in the preference window for every user to know about this restriction!

    Anyway, thanks for your answer!

  • Profile Image
    Carina
    Answered on October 23, 2014 at 01:53 PM

    You are most welcome. I will forward your suggestion as a feature request, so our developers might consider its implementation.

    In the meanwhile I updated the User Guide:

    Let us know if we can assist you further.