Cannot download PDF version of submission

  • Profile Image
    nbna8630
    Asked on October 23, 2014 at 11:19 AM

    I have the paid version of Jotform; why can I not download the pdf version of my submission under Abstract Submission Form?

    When I reviewed my submission it gives me the option to share via dropbox and to also convert into an excel file or pdf file.  Everything works except the pdf version.  I keep getting the following message "Invalid form url this form is not available for this domain."  Please help me.

  • Profile Image
    Carina
    Answered on October 23, 2014 at 01:08 PM

    I tested and could replicate the same situation. When trying to download the PDF version of the submissions I got an error screen:

    I tried clearing your forms' cache but it didn't solve the situation. I forwarded this situation to our developers so they can take a deeper look into this.

    They will contact you via this thread once they have an update on this matter.

  • Profile Image
    Carina
    Answered on October 23, 2014 at 01:11 PM

    By the way you mention that you have the paid version of Jotform. I checked and the account nbna8630 has a free plan active. Have you subscribed recently one of our paid plans? If so I kindly ask you to provide us the subscription reference in a new thread so we can look better into this situation.

    Let us know if you need more assistance.

    Thank you

     

  • Profile Image
    NeilVicente
    Answered on November 10, 2014 at 05:05 PM

    @nbna8630

    Are you still experiencing this issue?

    If so, can you please tell us how exactly this problem came about? Did you press the "Get PDF" button in the submissions page, or did you access a pdf link in the notification email?

    We'll look forward your response.